– Do you offer a free trial?
Yes of course, we offer free trial. Send your photos to email@example.com, or if you have heavy files then you can send files using We Transfer, Dropbox or any medium you want.
– How can I send my images for processing? Do you provide FTP? Is my FTP account safe and Secure?
You can send your files through DropBox/WeTransfer. Images less than 10 MB can be emailed at firstname.lastname@example.org. We also provide FTP for easy and fast uploading & downloading; we create individual FTP accounts for every client we work with.
– How to request a quote?
You can directly send us your editing requirement at email@example.com or you can just simply fill the form on our website. We will get back to you within 24 hours.
Certainly yes! We sign a Non Disclosure Agreement (NDA), where we commit ourselves to not taking any images out of the office or use it for any other purposes than for the job you require. We are really concerned about your privacy and security. We will never use your images without your expressed consent for any other purpose.
– What is turnaround time for my job?
We need to see the images and the editing it requires before giving turnaround time. Most of the time you can expect delivery within 24 hours. In case of small job or urgencies, we can process your project on priority and deliver you the work in 6-12 hours.
– How do I get my edited images back?
Anything you demand! We can send you the edited images in any of the following formats: TIFF, PSD, CR2, JPG, PNG etc. All edited images will be sent back to you using FTP, email (in case of small size file), through WeTransfer/DropBox or any other medium you would prefer.
– Do I need to pay for any corrections I might have?
If we have misunderstood the instructions because of which you do not get the desired outcome, then any corrections made will be done free of cost.
– Can I seek discount for bulk orders?
Yes, we do have discounts for frequent or large orders. Contact us to work out the details.
– What is the Payment Model?
After receiving the work and on satisfactory approval from your end, we will send you the invoice with all the details you need to pay. We can set-up weekly or monthly payment mechanism. We have many regular clients so they prefer to pay on monthly basis rather than paying every week. You can pay via PAYPAL or Wire Transfer.
If you still have any queries, that you cannot find the answer here, please do not hesitate to contact us at firstname.lastname@example.org